Help me help you.

So here’s the deal: I don’t charge a single cent for tcpreplay regardless if you’re using it for educational or commercial use. You can even embed tcpreplay in your product and sell it, I don’t care.

I don’t charge for the docs, man pages, or FAQ even though I spend quite a bit of time trying to keep the docs up to date, accurate and useful. I’m also more then happy to provide free technical support to anyone who emails the tcpreplay-users mailing list. Having people use the list means that the questions and answers are archived for future use and it gives other people a chance to help you out. If you only email me, then only I can help you and nobody else can benifit from the answer.

I suppose there are two ways you can look at this, “something for nothing” or “you get what you pay for”; either way, it seems like a pretty good deal to me. On the other side of the coin, in the last 5 years I’ve been working on tcpreplay, I’ve gotten little fame, a few “thank you” and a DVD. Obviously, I’m not doing this for the money.

So here’s the rub, don’t get offended when I balk at giving you free, 1-on-1 support directly over email. Contrary to popular belief in the open source community, developers are not your slaves. We don’t have to give you support. We help out users because we like to and because it helps make our project better. While I’m sure some developers are more then happy to go to great lengths to help you with your problems (even when they are clearly between the chair and keyboard), you’ll have to excuse me if I’m too busy to do so. And you’ll have to excuse me if I do a poor job of explaining it for the hundredth time to someone who was too lazy to read the support page without sounding like an a**hole.

So please, please use the tcpreplay-users mailing list.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.